On the barcode. . The result; thousands of broken laptop hinges! Apr 26, 2022 · 04-26-2022 11:24 AM. The potentially affected batteries may have been shipped Mar 21, 2018 · Product: HP Envy Touchsmart 17 m7-j120dx. In April 2024 an attempt was made to open it normally and a broken hinge caused the screen in the bottom right hand corner to crack. 01-16-2017 10:35 AM. My HP 17” Envy just came apart at left hinge. It could be repaired for much less than the cost of a new laptop. Product: HP Pavilion x360 Convertible Laptop PC 15t-dq200 CTO. Operating System: Microsoft Windows 10 (64-bit) Hello, My HP Envy 15t laptop left hinge broke and the left corner is cracked and bulging. I do understand the approval factor for this is low. المملكة العربية السعودية. I use I wired internet connection and it separates far enough down to where I lose my wired connection until I squeeze everything back together. Product: HP envy. But for my luck the left hinge broken apart two days back. Jan 16, 2017 · Level 1. The previous video I made on this laptop which shows disassemb May 26, 2009 · After reading Robert Cringely's articles on HP's problem with cracked hinges on some laptops, James felt he was entitled to a free fix on his HP Pavilion DV9000, too. Although HP issued a recall over the hinge problem in 2008, many customers have 89,178. Sep 1, 2023 · 7,675 275 282. c Aug 14, 2023 · 9,387 336 364. Its Apr 19, 2024 · Product: HP ENVY x360 15. The laptop was not dropped or fell. It looks like a typical problem with Envy x360. Level 2. HP urges customers to recheck all potentially affected products. Feb 20, 2024 · HI, My notebook is still under warranty but i am not getting any satisfactory response from HP Support. Everything else apparently is top notch be it performance, display, sound, battery backup or the heating issue. However, the same fault has started to appear again this week. You are correct to say this should not be happening, however. New member. #1. May 4, 2020 · It it you’ll find the necessary pre-requisite steps and then the procedure to remove the display panel. TIA. I understand your HP notebook hinge is broken, to fix this issue your computer needs to be repaired. 21 hours ago · Product: Victus By HP 16. I have had this laptop for about six months. This recall was part of HP's responsibility to redress the issues their defective product caused. 15,682 980 780. Apr 3, 2023 · The HP Community is where owners of HP products, like you, volunteer to help each other find solutions. It sits on a desk and never moves, the lid gets opened and closed daily. My laptop has a broken hinge which causes the top portion of the body (case) to separate from the bottom portion when closing. DANIELLE GREENBERG, individually Aug 12, 2020 · Looks as though we have had the same issue. I'm sending a private message to assist you with the next action. May 30, 2020 · HP Support Agent. Gripe Line intervenes. For Chromebooks, on the sign in screen, press Alt + v. Jun 18, 2015 · I have the product number, which is C8P47AV. Aug 18, 2022 · 3,699 182 144. HP claims that it is not currently under warranty. There is not plastic damage I dont think, but near the back left, you can visibly see the top separated from the bottom and the left hinge is actually sunken in compared to the right side which appears to be relatively normal at the moment. I used baking soda and Super Glue to bond the Feb 22, 2018 · Operating System: Microsoft Windows 10 (64-bit) I bought an HP envy x360 m6 1 year 2 months back. I returned to Currys and they sent the laptop away for repair. Apr 20, 2022 · HP Support Agent. If all Envy's have this Jan 16, 2021 · The left hinge attachment to the base is obviously broken on my laptop. 01-11-2024 12:01 PM. No complaints at all. Please look for a private message requesting additional information. My HP Laptop 17 Hinges. Feb 2, 2021. Would love to know if HP has a recall out for this. Hi @MikePett. The HP Chromebook 11MK G9 has a battery life of up to May 5, 2016 · This laptop worked perfectly fine before this hinge started coming apart. Thank you for posting your query, I will be glad to help you. HP Notebook - 17t-by000 CTO. 04-18-2023 10:40 AM. The HP class action lawsuit claims that the hinge Oct 13, 2021 · A year ago this week I bought an expensive HP Envy 13 Touch screen laptop from Currys. More importantly, I am surprised that this issue Nov 23, 2021 · Several of HP’s laptops have display hinges that are defective in that they break off from the poorly secured mounting points at the base of the device, a new class action lawsuit claims. The laptop is owned by an elderly friend on a fixed income. The Acer was replacing an HP I had before that had some problems. 5 days ago · 06-14-2024 05:32 PM. 1-800-334-5144. Hi @JF0704, Welcome to HP Support Community. Aug 31, 2022 · New member. Feb 2, 2021 · 0. One thing that you can do to help reduce the cost of repairs is to bring your laptop to a qualified technician as soon as possible after you notice that there is a problem with the hinges. 06-11-2024 10:41 AM. The lid detached after 17 months. Last week the hinge completely broke and broke the screen in the process. She - 8360940. Hours. The suit, which pursues claims Jun 13, 2023 · If your HP laptop screen hinge is broken, it may have been your top cover mounting screw got broke off. Thank you for posting on the HP Support Community. 318. I have had now 2 of these HP Laptop 15 screen hinges break. Rainbow23. Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty Aug 25, 2009 · HP unhinged: More laptop troubles. The support on the HP community is currently available within certain constraints. Y Jul 10, 2022 · HP Envy x360 has a manufacturing defect: the hinges. Under the battery. Ciudad de México (CD) 5550912455. The same problem at an earlier stage. One reader is stunned by a quote of nearly $300 to fix his new HP laptop. 1-800-474-6836. com/supportvideos or http://youtube. When the hinges failed the left hinge froze tight which cracked open the display Apr 17, 2023 · Raj2111. Upon examining it I see that the hinge appears to be loose and seperating the back and front so that there is a substancial gap. If you want a permanent fix you could drill a hole through the bottom and use screws through the chassis instead of heat-set threaded inserts. asmita6658. 819 22 29. I bought new HP ENVY X360 about 2 years ago. As we have limited support boundaries in the support community as of now. There are a lot of people posting about this issue on the "community". It is a 15 inch HP envy touchsmart j100 quad edition. The affected batteries were shipped with specific HP, Compaq . Welcome to the HP support community. 41) it shows how to remove the hinges, which should help you to check whether they just need tightening or if there is something else wrong. I literally moved the laptop an inch to the Dec 10, 2021 · Moreover, the lawsuit pursues consumer claims that the defect prevents the laptop from closing or opening and that the destabilized hinges render the devices too fragile for transport, hence making them virtually unusable even after only months of use. I can't even fold the laptop because the hinge prevents the lid from doing so. HP acknowledge Nov 23, 2021 · HP Inc. I understand that you are facing an issue with your ENVY X360 Laptop - 13z-Ay000 CTO, I am glad to assist you. 2. 07-27-2015 05:14 PM. Seen this issue on too many laptops though, um if you hold the screen you can probably move the internal metal hinge assembly such that it isn't screwing things up, but if you aren't confident I wouldn't touch it honestly. For desktops, press Ctrl + Alt + s. It’s therefore a manufacturing fault and should be covered by the care pack. Apr 18, 2020 · Level 2. According to Australian consumer law, i should be replaced with unit which doesnt have a this defect. 10-26-2022 02:11 PM. Oct 23, 2023 · 10-23-2023 03:39 PM. Country/Region : United States. It is a hardware issue on the PC. Mar 1, 2020 · Likewise, my computer screen hinge has come apart. 5) Click on "Show Options". I understand you are facing an issue with your HP Envy 13 laptop hinge is broken. I looked it up and see that many have had the same issues and HP isn't doing anything about it. Operating System: Microsoft Windows 10 (64-bit) Hello, The left hinge of my HP ENVY x360 just broke, the screen popped loose down in the corner and two screws fell out together with some small, plastic pieces. to/2zrjh8U Wowstick 1F Electric Scre Apr 2, 2021 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. has knowingly continued to sell laptops prone to becoming unusable when a plastic hinge part breaks. There are some who suggest that I should have done more research before buying that model ( or any HP laptop) but it was recommended by the staff at Best Buy. Save 5% with coupon. I am scared if I do not fix this the continous stress on the hinge will eventually cause the lcd screen to fall With that said the average cost of repairing a hinge on a HP laptop in India is between Rs. to/3cJxPyY Prying Opening Repair Tool Kit for Laptop - https://amzn. I read the part only costs $29 but the repair is upwards of $300. $1399. Although, I'll need some private information from you in order to create a case for you. Level 1. And 10 people have clicked to say they “have the same question”. I didn't even put much pressure on my laptop anytime. Scott Hirsch Law Group PLLC, Migliaccio & Rathod LLP, and Gustafson Gluek PLLC, on behalf of numerous HP customers filed a class action lawsuit against the tech giant, alleging that a number of its laptops are made with defective hinges that breakaway and fail unexpectedly and from ordinary use. 06-23-2020 11:23 AM. 7 days after the 1yr HP Warranty expired. Apr 5, 2022 · Yes No. Monday - Friday (8 am - 7 pm CST) 24 Hours a Day, 7 Days a Week for Most Products – selon le Unhelpful ( 1) Report. HP Support Agent. Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. For laptops, press Fn + Esc. It seems other people on the forums have experienced a similar problem and was wondering if an HP Rep. I was purchased DEC 15 2019 and it is warranty, according to HP assistant, expired OCT 27 2020 less than I year from the purchase date. 1650. LCD Hinge Cover Clip Trim Strip Cap Case Replacement for HP 14-DQ 14S-DR 14-FQ 14-FR 14S-DQ 14S-FQ TPN-Q221 TPN-Q242 Series LCD Hinge Trunks Rear Cover Laptop Display Bezel Hinge Cover Strip Black. Product: HP Envy 15t notebook. 11-28-2015 10:47 PM. HP Envy Touchsmart 17, model: m7-j120dx, product: e8a11ua#aba. Apr 20, 2022 · If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". I will be glad to assist you. As a result, my screen came loose from the back of the laptop. The metal hinge is screwed into a piece of plastic that is not strong enough to support the lid. I brought my laptop in to Best Buy (HP authorized service dealer) who advised that this issue is a design flaw and happens all of the time. That let to a Google search; HP laptop hinge. I purchased a 13" HP Envy x360 for use at the new job I started in March 2022. Currently the laptop lower section is separating and the TOOLS USED: 00 philip screw driver - https://amzn. Feb 27, 2020 · Learn how to remove and replace the hinges for the HP ENVY 17-cg0000 Laptop PC. I see that you are facing hinge issues with your HP Notebook - 17-By1053dx. I think it may have been held by plastic "bolts" melted into place. Sep 11, 2020 · 09-11-2020 09:28 AM. At least HP replied to your issue. I see that there is an issue with the laptop hardware and may need repair. Dec 12, 2022 · Welcome to HP Support Community. Product: HP Notebook - 15-da0053wm. The laptop is not under warranty but this shouldn't happen to a 2 year Feb 13, 2021 · The hinges in this HP Envy 17-ae051sa (TPN-1129) laptop had completely broken out of the top case / palm rest. 08-31-2022 03:53 PM. S. The laptop cannot be opened now for risk of HP urges customers to recheck all potentially affected products. This video will guide you on how to replace the top c May 14, 2023 · sandytechy20. Thanks for venting. HP Support can be reached by clicking on the following link. 08-22-2022 02:14 PM. Seriously concerned about the build quality and durability. Together, these computers, sold in or after 2017, make up the “Class Laptops”. I closed the screen and left the house and when I came back tried to open and the right hinge was broken, the screen is still intact, but Jun 21, 2023 · 1 REPLY. Has HP issued a recall or covered cost of Jul 11, 2022 · Unfortunately, a broken hinge on the HP Envy x360 is not an uncommon issue faced by its users (see list of similar posts) and I am no exemption. The plastic hinge cover has broken off my laptop - but the hinge still works fine. The laptop was not dropped and was under normal use. To get the answer to this question, we have limited support boundaries in the support community as of now. Product: HP Laptop 15-bw0xx. Mar 1, 2019 · And it broke there. Interior de la República 01-800-063-0234. In the procedure (see p. Hi @Gray_Dragon. I ordered a pair of these hinges from China on eBay today for about $10 (just search for "HP 15-d hinge" on eBay). My warranty ran out last June (2019). 08-15-2023 07:55 AM. Operating System: Microsoft Windows 11. As it is an expensive laptop I took very good care of it. Provide the HP model number or the product number of your device for further assistance. 04-08-2022 09:17 AM. Aug 27, 2021 · Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 1) Click on this link . In fact i'm reading that even with a warranty they are still trying to charge people $400+ to have it fixed. Look for brass inserts (screw mounts) The bezel and hinge covers may be OK just pushed out. Now it gives me a feel like the whole screen will come off on the left side. I'd like to help! This situation will need some additional support from our internal teams in HP. This appears to be from a defective design, I'm surprised their hasn't been a recall. hit with a consumer class action Friday in Florida Southern District Court alleging that certain HP laptops sold in or after 2017 contain defective hinges. Oct 23, 2023 · In 2008, a recall was issued by HP, aimed at addressing the widespread hinge defect in their laptops. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Sandytechy20. Operating System: Microsoft Windows 10 (64-bit) My Envy x360 laptop's right hinge broke. The plastic gives way after a year or year and a half,. It seems that this has been an ongoing problem. Please Don't Forget To Like Comment, and Subscribe and click the notification bell for more updated videos hp laptop hinge brokewhy do laptop hinges breaklap Nov 8, 2023 · I am hoping to contact an HP representative to assist with this issue. HP took a number of steps to notify customers of Apr 16, 2017 · You are watching highlights of a laptop hinge repair I performed on my wife's HP Envy laptop. The hinge appears to have separated internally due to a design flaw present in the laptop model. HP hinges are horrible for the most part. Current product replacement and recall programs for affected Hewlett-Packard and Compaq products. 1,770. 42,355 2,470 2,060. @Morgncutes. It has been alleged that the company sold laptops with hinges that are likely to break, a problem that is especially likely to affect the left hinge. Operating System: Other. HP designed, manufactured, marketed, sold, and distributed the Class Laptops to tens of thousands of consumers in Florida and throughout the United States. I was sent the wrong part so had to loosen the existing hinge May 2, 2019 · Yes, the hinges and the plastic casing pieces are available from HP or on eBay or from other sources. 24 (Item #5), you will find the part Oct 26, 2022 · 2 0 0. Monday - Friday (8 am - 7 pm CST) Monday - Friday (8 am - 7 pm CST) 24 Hours a Day, 7 Days a Week for Most Products. Product: HP ENVY x360 Laptop - 15m-ed0023dx. I purchased an HP Envy x360 laptop in September 2023. For $1200 I would expect this computer to last longer than a year. Jan 9, 2024 · 13,836 599 621. Product: HP ENVY 13-ay1000 x360 Convertible PC (3T489AV) Operating System: Microsoft Windows 11. It is not heat failure of the plastic, its seizure of the hinges that pulls on the mounting points. Hello, we've had our HP x360 laptop for about 3 years (out of warranty) and the left hinge has started to loosen. Everything meant to hold the metal bracket inside the laptop's touchscreen to the plastic frame has broken. Hi @itsame88, Welcome to the HP Support Community. Product: Envy x360. The hinges generally bolt into the base assembly at the bottom and the back of the screen at the top. The corner of the left hing pulls apart every time I open my 17" HP Envy. My friend, who is wheelchair bound, asked me to check out his laptop because the hinge was loose. Solved: I bought an HP Envy x360 Convertible 15m-ed0xx for my wife back in September 2020. Good luck. Hi@Anas01, Welcome to the HP Support Community! I'd like to help! I see you are experiencing Hinge issues with the HP Envy x360 Notebook. Everything has been working well until the las weekend. Hi @NT316, Welcome to HP Support Community. Welcome to the HP Support Community. 450 and Rs. 1 Inch Gaming Laptop PC 16-E0000 (2V8Z8AV) My HP Victus Laptop is facing a major physical flaw near the right hinge of the display lid. Only 6 left in stock - order soon. 04-18-2020 11:52 AM. FREE delivery Tue, Jun 11 on $35 of items shipped by Amazon. The problem probably arises because metal screws and hinges are screwed into plastic. Hi all was wondering if anyone could help me with my problem. Consumer Product Safety Commission and other safety regulatory authorities, HP announced worldwide safety recall and replacement programs for batteries used in certain HP notebooks on the following dates: May 14, 2009 (expanded on May 19, 2010), October 30, 2008, April 20, 2006 and October 14, 2005. I apologize for the Inconvenience. 14,452 1,913 1,441. If you google HP, hinge and Class Action Lawsuit, you will find a website with hundreds, possibly thousands of consumer complaints about their hinges breaking and being blamed and charged hundreds for repair by HP. The potentially affected batteries may have been shipped 10-20-2021 09:35 PM. [Compatibility] - Compatible for HP Pavilion 14-CM 14T-CM 14-CK 14-DG 14q-CS 14q-CY Apr 21, 2020 · It is the most basic feature a laptop should have: to open and close (under normal wear) without the hinges getting broken! After some research and looking at the hinge mechanism, it is obviously a design defect on the HP's side, and the complaints are only growing. You need to focus on the big plastic pieces. The screen on the left side is splitting open and the hinge is destroyed. Oct 31, 2023 · 10-31-2023 10:44 AM. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. 6 inch 2-in-1 Laptop PC 15-ew0000 (549V5AV) Operating System: Microsoft Windows 11. I did not pursue the issue because I thought it was an insolated event. Hi @Chin3du, Welcome to the HP Support Community. This could be a hardware issue with the unit and may need repair. In August 2019, HP expanded its ongoing worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced January 2018 and expanded in January 2019. Same thing is happening to me. I just decided to go with HP; overall I liked my previous HP laptop-despite the problem with it it was a This shouldn't slip through the quality control in a factory. 09-02-2023 03:13 PM. My 3 months old HP x360 AMD Ryzen 5 laptop has its right hinge broken just like that. Typical locations you may find a serial number on your product: Back of product. Just make sure to dremel any sharp edges and it's A-OK. could reach out to me. 2) Click on Sign-in or select the product using the below step: 3) Enter the serial of your device. Hi @Shad5, Welcome to the HP Support Community. ”. There should be a recall or free fix of this issue by HP. 4) Select the country from the drop-down. Learn more. Here is the link to find the product number or model number:- Click here. Need to find some epoxy that will stick to this kind of plastic. This is a great place to post questions and find answers. 02-28-2020 03:04 AM. Nov 8, 2020 · How to replace or loosen the screen hinges and top cover in a Hewlett Packard 15-bs627X Laptop. After some research I found that this is a 360”) and the HP 14, HP 15, and HP 17 Laptops (“HP Laptop”). @Lmahaffy. It's a design/materials issue. I have seen several hinge complaints in just 5 minutes of searching. The machine has spent the majority of its life on my work desk, with carrying it to conference rooms on rare occasions. It's been a pretty solid machine until last night. All saying about the same thing. Jul 17, 2018 · Judging by the forums (with over 2000 separate instances of HP Envy Hinge issues) has HP formally acknowledged that this is a clear and definite - 6759803 Jun 26, 2017 · Attorneys are investigating whether a lawsuit can be filed against HP for selling laptops with defective hinges. 10. You can order a replacement display hinge kit by searching the part number 682746-001 and the display hinge covers with part number 682747-001 (if needed) online from many retailers like Amazon, eBay, or the Mar 1, 2021 · Be alert for scammers posting fake support phone numbers and/or email addresses on the community. [Quality Item] - 100% Original Brand New Notebook Hinges kit hinge set Assembly Replacement ; 2. I see that you are facing hinge issues with your HP ENVY Laptop - 13-Ba0002na. I'm sending out a private message to assist you with the next course of action. 04-21-2022 07:25 AM. Please pardon the unusual lack of information in my post, but everything that is broken is plastic. Affected laptops include: Envy Laptops; Envy 360 Laptops; Pavilion Laptops; Pavilion 360 Laptops الشرق الأوسط. It doesn't get used much, just light domestic use, but in April this year, the hinge popped. @manish02315 I understand your concern and I will bring your issue to the attention of an appropriate team within HP. 05-15-2023 12:39 PM. When changing from tablet to laptop mode and folding the screen back, the left hinge suddenly popped out of the screen, and detached itself. Feb 2, 2024 · I was instructed to post here to get assistance regarding a broken hinge on an HP Envy 360. Product: HP ENVY x360 Convertible Laptop PC 13m-bd1000 (460Q3AV) Operating System: Microsoft Windows 11. Feb 5, 2020 · This is not solely an HP problem. If the hinges are faulty then on p. Jan 24, 2020 · The hinges on my HP 17t failed after a year and a half. We can still use the laptop, but are worried the laptop frame will continue to get worse. . Jun 22, 2020 · Learn how to remove and replace the display panel hinges for HP ENVY x360 m6 Convertible PC. Feb 25, 2020 · 1 REPLY. Follow that link and you find this: It is the same model. Operating System: Microsoft Windows 10 (64-bit) The hinge has given out on my HP Envy x360, with no drops/damages and purely naturally started happening on its own. I have 2 of the hp pavilion convertible 14m-cd0000 x360 laptops and after the warranty was up the hinge on one broke and ripped the screen half way of the laptop and then a couple of weeks later the other laptop the hinge broke but luckily I was able to catch that one before it ripped the screen off like the other laptop but it did pop the bottom In cooperation with the U. The hinge area is tearing up the plastic lid, splitting it up into 2 different sections. So my story starts in December of 2019 when I was in the market to get a new laptop. Amid all the hoopla over HP's cracked hinges here at the Gripe Oct 17, 2019 · 1. Feb 17, 2022 · A class action has been filed in the District of Delaware claiming HP Inc. CAUTION: Improperly installing or replacing parts could damage yo Sep 8, 2014 · You can find detailed instructions on how to replace the hinge here: HP Pavilion g7 Notebook PC Maintenance and Service Guide on page 57. She is still making payments on the laptop and simply cannot afford replacement parts or the cost of service. For other helpful videos go to http://hp. The problem is that I cannot find any screw holes. I understand you are facing an issue with your laptop hinge 'broke. Fortunately, I purchased the extended warranty, Evidently, this has been a problem with HP laptops since 2011. Oct 22, 2023 · Dealing with a broken hinge on your HP laptop? In this video, we'll guide you through the process of repairing a broken hinge and preventing future damage. Product: HP ENVY x360 - 13m-ag0001dx. Product: HP 15 Notebook PC. It is actually causing the screen case to break apart as well. My grandfather bought it for me from the HP store on Amazon. I had an Acer Asus that was pretty old that I had inherited. The potentially affected batteries may have been shipped Mar 21, 2017 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. I will replace the broken right hinge and then epoxy any broken plastic pieces. This is why the new series has adapted a single middle hinge! Feb 19, 2022 · Is there a recall happening for the hinge issues on the HP Envy's? My warranty was up in August of 2021 - and I also have a hinge issue. Aug 15, 2021 · No if the screen is not cracked it is OK. Hi @mbseward1. Dec 26, 2023 · 12-26-2023 08:04 AM. Instead of the easy fix he 1-800-HP INVENT. Thank you for posting your query. By doing this, you can avoid having to pay for Sep 11, 2020 · 09-11-2020 09:28 AM. Jun 9, 2024 · HP Support Agent. However, the compensation offered during the recall was criticized for its limited time frame, which left many affected customers without adequate Apr 5, 2021 · The problem is the sole result of HP’s hinge design being inadequate. The hinges are cheap but the big plastic chassis parts tend to be expensive and if you are going to replace the lower case "tub" it means removing the mainboard and essentially rebuilding the laptop from the ground up. Operating System: Microsoft Windows 10 (64-bit) I notice my left laptop hinge is loose, as the screen has become wobbly and it is starting to become harder to open or close it. After 23 months, the screws of the hinge came out, released the hinge and broke the screen. 06-21-2023 03:00 PM. As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. When closing the laptop (as it is intended) from 90°s the screen pops and detaches from its casing. I have been reading about the hinge is a manufacturing defect. Aug 15, 2009 · An HP service enhancement program to replace hinges on qualifying consumer notebook PCs began in November of 2008 and concluded on May 31st, 2009. Not to worry I will help you to get a resolution to resolve the issue. I have attached photos of the problem below. Damn, so that's the hinge assembly breaking the shitty case and pushing the bottom off instead of the top up like usual. Jun 13, 2014 · The hinge started popping after about a year and the hinge completely broke a few weeks our of warrant. nk zp sp uc lc mz db kw jl nl