Exceptional Customer Care. Tap on Activate a SIM (upper left-hand corner). Reinserting my SIM card. Shipping is New activation but service not working on mint mobile phone. Account number After logging into your Hello Mobile online account, you can find it in the upper right hand corner. 00 am to 7. No Service - SOS only. Which plans can I purchase in the Mint Mobile app? All of our 3-month plans are available to buy in the Mint Mobile app. UPDATE: 8-30-18 After a few phone calls to both Google fi and Mint Mobile I finally got everything worked out. Look at Carrier and verify if your eSIM profile is listed and marked as Primary. Scroll down and select ”Minternational Pass”. The first time I called mint they told me that my phone had been locked by T-mobile, a carrier I have never used, and that I needed to wait 72 hours. These Terms and Conditions (“T&Cs”) are part of your service agreement with Mint Mobile and constitute a contract New activation & 3-month plan req'd. 95 and takes approximately 3-5 business days to receive, or you can switch to an eSIM in How to enable Wi-Fi calling on an Android phone. Yes, you will need a new eSIM. located on the back of your SIM card. Create a voicemail password. Please submit the captcha. Top 5G Coverage. At the top of this screen, you can see the two SIMs inside your smartphone and their status. Thank you for the feedback link. Open “SIM Cards” / “Dual SIM Settings”. Contact Mint Mobile Customer Support. Choose a greeting – default or custom. The app will detect device compatibility. You can cancel your wireless phone plan service for any reason within 7 days of activation and we will refund you 100% of the purchase price, including any fees and taxes. "Unlimited for $15" promotion FAQs. Try the SIM in a phone that you know to be unlocked and compatible with T-Mobile and see if your cellphone service works in that phone. Note: a replacement SIM card costs $9. Make a test call and send a text message to ensure your Mint Mobile service is working correctly. Enter your name & email address. Go into your phone’s Settings. 5GHz) – Signal is more mid-range and produces 2x-4x faster speed than 4G. Follow the prompts to enter your SIM card number and select your plan. Jul 31, 2023 · If an update is available then tap on “Download” and “Install”. Activating a Replacement SIM card? Mint Mobile Plans You may request a refund and cancel your new mint mobile service activation for any reason within seven (7) calendar days of activation, and we will refund the full purchase price and any associated taxes and fees, as long as you: (i) have purchased a mint mobile plan on mintmobile. If that doesn’t help, remove the SIM from your phone and reinsert it. Activate. Jun 22, 2023 · Our coverage map shows over 95% of Americans are covered by T-Mobile’s 5G service, and over 99% of Americans are at least covered by T-Mobile’s 4G LTE. Rescue the people you love (or moderately like) from their clutches with an option to pay less for great, reliable wireless service. If you don’t receive it within a few minutes, try again. Fill out the mailing address you would like your replacement SIM card shipped to and then select “Continue”. I think the problem had something to do with the porting process on mint mobiles end. Enter in your 11-digit ACT code. equiv. By the way whenever I try to activate my SIM card online, I get the message invalid activation number. After 6-month period, sub. Jun 6, 2024 · Set one up by calling 611 from your GoSmart Mobile phone number, then say “No” to “refill,” then select “Manage my account,” then “change my account PIN. Capable device required. Call (800) 683-7392. For a limited time, get Unlimited for 50% off (usually $30). For help with these steps, visit our pick your device on the Device tutorials page and use the search bar in upper right. New subs on first 3-month plan only. Can I get the Unlimited for $15 promotion in the Mint Mobile app when I purchase? Feb 28, 2021 · Shut your phone off, remove the visible SIM card, replace it with the SIM card from a different service, boot up your phone and leave it on for at least 10 minutes. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Another option is to use the live chat on their site. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in Mint App or Website Help Center, or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. Tap Set up. Select “Login” from the home screen. Be aware that we give you the first five eSIMs free of charge within a twelve month period. Nov 23, 2023 · Seniors also have an option with Mint 55+, unlimited talk and text with full-service activation with a MINTech Advisor for $15. H. If the iPhone wasn't purchased from T-Mobile, make sure that it's unlocked. Coverage not available in all areas. Hi all, same as has been posted before: I just activated my mint mobile phone, and no service. Your ACT code. Managing your Mint Account is easy. It was founded in 2016 by Ryan Reynolds, Subtotal: $45 for 3 months. " Take the SIM card tray out of your phone using the ejector tool. Video @ 480p. Budget Plans (and Phones) for Seniors. Speak with a real human. Regular Price: $ 120. Restarting my phone. Unlimited Talk and Text. Potential Mint Mobile subscribers should be aware that Mint Mobile considers one month to be equal to 30 days of service. No catch, just savings. 5G Included. " Well I've tried again (several times) over the course of the last 24 hours Activation. UNLIMITED plan includes 10GB of mobile hotspot & using >40GB will experience lower speeds. Contact your current carrier to request your Account Number, Number Transfer PIN or PIN (Note: Varies by carrier. Promotional rate for first 3 months only; then full-price plan options available. Activating a Replacement SIM card? Enter or scan the 11-digit ACT code on the back of your SIM card. A pop-up will appear confirming you’d like to activate this pass and select when I try to call. If you ever want to switch back to a physical SIM at any time MINTech Advisors are specially trained to help you with any of your Mint Mobile plan needs. TY Mint Mobile What’s my plan renewal price after the “Unlimited for $15” promotion ends? After your 3-month plan comes to an end, you can renew for another 3, 6, or 12 months at our standard Unlimited Plan rate of $30/month; or if you want to continue to pay $15/month for your wireless service you can move down to our 5GB plan. Number transfer typically takes a few hours but can take up to 48 hours. Let's activate your plan. Some tips if you are having issues getting set up. Ready to activate your new Mint Mobile plan with your iPhone? Our guide walks you through each step of the process. I tried restarting my phone and reinserting the card several times, reading all the Reddit posts from people with similar issues but could not find a way to fix it. Check your real time data usage (for real) Add more data, international roaming and calling. You’ll need this information to transfer your old number while completing the step-by-step Mint Mobile activation. m. Setup only requires a few items: a Mint Mobile SIM card kit and a May 29, 2024 · Best Answer: Yes, Mint Mobile has a seven-day free trial. that offers affordable, premium phone service on t Ready to activate your new Mint Mobile plan with your Android? Use our helpful guide with our customizable, step-by-step instructions and how-to videos. Option 2. Enter the 11-digit ACT code on the back of the SIM card and tap "Get Started. Otherwise you could create a rupture in the space-time continuum and everyone will suddenly be walking around in platform shoes and polyester jumpsuits. Big wireless companies can get their claws in deep, and it can sometimes feel like there’s no escape. Going to get it for my 90+ yr old father as well since Mint has such a fantastic service for those 55+. Apr 2, 2024 · A straight-talking prepaid mobile carrier for budget-minded seniors. Tap Voicemail. Insert your new Mint Mobile SIM card. Got my SIM card today and successfully activated it. It included a combination of certain taxes, fees, and other surcharges, as mandated by the state of California. Summary: need to purchase international roaming credit, then after reboot, turn on WIFI-calling (requires a US address for that). Just input your information when activating your Activate. You may also need to select Network & Internet. Locate and remove your SIM tray (instructions in app) Note: If your device is eSIM eligible and you selected “Continue with eSIM” in step 2, then ignore this step. On the pass you’d like to use, select ”Activate”. If you are calling support, ensure you do so from the Mint Mobile number you want to change. Changing or altering my APN connection point and settings. Open the Mint Mobile app. b. To set Mint as the default line on Android: 1. The best way to manage your account is within the Mint Mobile app. To get a replacement Mint eSIM, you can make a request via the Mint Mobile App or call our Care team at 800-683-7392. Or, contact Hello Mobile at May 31, 2024 · To activate using the Mint Mobile app: Download and open the Mint Mobile App (Apple, Android ). Your Mint Mobile service is provided by Mint Mobile, LLC, including its affiliates, assigns and agents (“Mint Mobile,” “Mint,” “we,” “us” or “our”). You can call this number even if your new sim is in the phone and not yet activated. Unlimited customers using >40GB/mo. Try us out with a 7-day trial. Limited time new customer offer; non-transferrable & no cash value. Downdetector only reports an incident when the number of problem reports is significantly higher Once you set up your Mint Mobile account, you can manage your plan, check your plan balance, purchase data add-ons and more within the Mint Mobile app or website. Your cellular plan could not be set up. Taxes and fees apply. IMEI cannot have been associated with a Mint plan within 90 days of activation. But now the eSIM won't even activate on my iphone XS, when it was working for the past 2 weeks! The message I get on both phones when I try to "Install Cellular Plan" is "Unable to complete cellular plan change. Mint Mobile offers four main plans, including a soft-capped unlimited data plan and three different capped-data plans, starting at as little as 5 GB (gigabytes) of data per month and going up Jun 9, 2023 · Mint Mobile is a mobile virtual network operator (MVNO) that offers prepaid wireless services in the United States. Jun 21, 2023 · Our coverage map shows over 95% of Americans are covered by T-Mobile’s 5G service, and over 99% of Americans are at least covered by T-Mobile’s 4G LTE. Select Network & Internet (if you don’t see this, try the steps for Option 2 below) Then select Mobile Network. ago. The rest of the screen displays Keep your current number. For a limited time, get any 3-month plan at our lowest price. $15/MO. Unlimited talk & text, 5G • 4G LTE data on the T-Mobile network and free calli 1. 3. Min. When you switch to a new eSIM, you will keep your current plan and number. Then they will provide a URL and an activation key (no confirmation code necessary) to activate Great Pricing, EVEN BETTER Service. For additional tips & tricks on traveling internationally with Mint, take a look at our checklist. Sep 17, 2023 · Visit the Mint Mobile website or use the Mint Mobile app to activate the Mint Mobile service. We paid for this service snd could not cancel it because we could not get a hold of anyone in finance- i did not even bother to activate it on my phone since it was not working on my husbands phone-we both got charged anyway and since we were gone greater than 7 days before returning to the US- Mint Mobile will not refund Steps. ), and Billing Zip Code. Jul 7, 2020 · In this video, I show you how to activate Mint Mobile phone service. I spent a long time on chat and tried resetting network connections on phone, tried different APN settings, tried to power off phone with SIM removed for 5 minutes; none of which worked. Track your order by filling out the information below. A note on customer support: If you need assistance with just about anything, call 611. I bought a new iPhone 13 mini from mint a couple of moths ago (~3months). Choose “Forgot password?” in the top right corner. Add to Cart. It's best to call sometime during the day as their hours are not early in the morning or late in the evening. I've had mine be inactivated when it was supposed to renew the monthly data for some reason, which was weird, but they were able to fix it pretty quickly over the phone. First, make sure your new phone will be eligible with a Mint eSIM and is unlocked. Enter the 11 digit ACT code. Go to Settings. T&Cs apply. Get help if you can't activate your eSIM on your iPhone. There are 2 ways for your ALL PLANS HAVE GONE $15/MO. $30 $15. Upfront payment of $45 for 3-month plan (equiv. " The app should detect if your phone is eSIM compatible. Addt’l taxes, fees & restrictions apply. Mint Mobile offers service in bulk, meaning you purchase 3, 6, or 12 months at a time. Promotional rate for first 3 months only. Please enter a valid email address. Contact Mint Mobile Help Center. If you choose Custom, record a new greeting. Tap Activate your SIM card. New subs on first 3 mo. Super happy I made the switch to Mint. The agent said I would get an email from tech within 24 hours. org is supported by commissions from providers listed on our site. 7. Find Order. org Rating: 4. If you're moving more than one line over from your current carrier, make sure to transfer the primary account holder last to avoid disruptions to your account and service. We’ll also keep an eye out for any red flags on your account to ensure your Mint Mobile experience is as smooth as possible. I didn't turn on roaming in fear of huge charges. Learn how here. Select Mobile Networks. Affordable multi-month plans. Trial Plan offer must be activated by 3/1/23 after receipt of Mint SIM card; if eSIM, must be activated by 2/13/23. Nationwide Coverage. Put your activated SIM card into the tray and return it to your phone. Upfront payment of $45 (equivalent to $15/mo. Oct 20, 2023 · Turn on Wi-Fi on your device. Confirm your voicemail password. When you have your new eligible phone, follow these steps to transfer your service. Do a little hunting around and see what you use. May 23, 2024 · N/A. Jan 2, 2021 · Activation of a new phone should take a maximum of 5 minutes and there really isn't a reason I couldn't just use my existing Xfinity Mobile SIM but even if I needed to wait a few days for the new SIM there is no reason activation of a new phone, transfer of a phone line, and deactivation of the old phone should take more than 5 minutes. High Speed Data • Unlimited Talk & Text • Nationwide Coverage. When they save money, maybe they’ll treat you to dinner as a ‘thank you’. Read our Editorial Guidelines. Mint Mobile offers low-cost phone plans on T-Mobile’s network, but the service is only best for people who are willing to buy in bulk. 7 days a week from 5 a. Click “Log In”. If you have an eSIM, it can be found in your email. Jan 24, 2024 · Here's a step-by-step guide to activating your Mint Mobile SIM card online: Access the Activation Portal: Begin by visiting Mint Mobile's official website and navigating to the activation page. to $15/mo. The activation portal is designed to provide a streamlined and intuitive experience, guiding you through the necessary steps to activate your SIM card. com or using the Mint Mobile app. PST. Enter your emergency 911 address if prompted. issue solved. Having a mint agent reformat my sim card. Videos stream at 480p. Unlimited plan customers using >40GB/mo will experience lower speeds. And even if I use a new Mint SIM and port my number over to that one, they can't transfer over the remaining prepaid months. Further to the plan deals, Mint also has a range of phone and bundle deals, giving users six months of free Mint Mobile service. Can confirm that I can at least text messages in Wifi-calling mode. New activation & 3-month plan req'd. Settings for Android phones can vary by make & model, so if you still can’t find the Wi-Fi calling option on eSIM issues are solved by contacting support. Low Band (600 MHz) – Signal travels the farthest (even through walls and buildings), reaches the most people inside and out, and is 20% faster than 4G. You can contact Mint Mobile by calling their customer support department at 1-800-683-7392. Then enter your 11-digit eSIM ACT code from your order confirmation email. Obviously your phone won't work during this time frame. Oct 9, 2022 · If your Mint Mobile has no service, reboot your phone. Select Connections or Search Access Point Names. | Image: Angelo Ilumba. Get Started. Then no service is replaced with "Wifi-calling". I'm not one to refer people to things but I already have people lined up. How do I activate a Mint Mobile eSIM. Activating Mint Mobile service on T-Mobile's network is a snap with our step-by-step guide. Order Number (ex: MT0000000) Please enter a valid order number. Your Mint service starts from the time that you activate your plan. $15/mo Starting Price. I switched to Mint this week and have no service upon activation, trying on two phones. See full terms. Option 3: We got you. I guess I could use the remaining time for data when needed and then activate one of those extra promotional SIMs they send after 3 months. After the first five, eSIMs are $3 each (within that twelve month period). Taxes and fees cost extra and are further explained later on in the article. Your service must be active with your original carrier in order for them to release your number. will experience lower speeds. We’ll also keep an eye out for any red flags on your account to keep Go to mintmobile. Check Compatibility. If you have another phone available you might need to give Mint a call and have them check the activation status of your line. We strongly recommend using a different device or line of communication to reach us than the phone you’re troubleshooting on. Mint Mobile outages reported in the last 24 hours. 2. Get a trial number by entering your ZIP code. Enter the SMS one-time verification code to verify that you are the owner of the account. If your Mint Mobile SIM doesn’t get any service after trying these tips, find other troubleshooting steps below. I have tried countless things to fix this issue, including the following: Resetting my network settings. Jan 4, 2024 · Method 1: Contact Mint Mobile Customer Support. For some reason my physical SIM would not connect to the network and after going through a series of technical troubleshooting steps for about an hour, customer service determines that it is an issue with the SIM card. Go into your phone’s settings. $45 upfront payment ($15/mo. per line. But that's where it all stops being a smooth experience. Say bye-bye to monthly bills. 76 in taxes and surcharges. auto-renews at regular price (+tax), unless cancelled. First, your phone number can and will totally come with you to Mint. Transfer your number. Neither_Bandicoot_74 • 2 yr. Option 2: You can go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android). When you download the Mint Mobile app, you’ll be able to buy a new plan, activate a SIM you already have, or log in to see your account details. Click to learn more. Make sure your iPhone supports an eSIM and is on the latest software version. Open the Mint Mobile app and select ”Account” from the lower, right hand corner. It was working properly, but this past Tuesday I lost service and went to only SOS mode. You can transfer Renew and change your plan. Medium Band (2. SeniorLiving. I was finally able to transfer service to my new iPhone 14 Pro after talking to someone over the chat function in the app. Select Add to enter the following information as shown (Note: the input process is case sensitive): APN Settings. There’s an optional auto-renewal option, but you don’t have to select it to get the advertised price. I assumed I could port my number over afterward. Activate a SIM is located on the left corner of the app as soon as you open it. Activate a kit, any kit Right in the App. Mint Mobile offers service in bulk, meaning you purchase 3, 6, or 12 months of service at a time. Your 11-character ACT code . Download the Mint Mobile app. You need to get the automated FAQ fox chat bot thing to transfer you to a person. Mint Mobile SIM cards and eSIMS can be activated up to 45 days after you receive your SIM. Enter ACT code below. ” Back to top. Name – Mint. $60. plan only. ) req’d. What is Mint Mobile's 7-Day Money Back Guarantee refund policy? I'm trying to return a phone I bought through Mint but my login isn't working. com or from a participating third-party retailer (for example, Target or Best Buy); and (ii May 2, 2024 · Screenshot from Mint Mobile. With MINTech Advisors, you get white-glove customer service with just a quick call. Whether you need help with activation, your phone, your plan, or more we have you covered. Mint Mobile is here to help. DEAL ALERT: Get any 3-month introductory plan for only $15/month ($45 prepaid) Pros. Give yourself a pat on the back. Activate Your Mint Plan With your SIM card (in hand) or your eSIM (in phone), our app will walk you through the entire activation process. Hello guys, I have activated mint prepaid plan for 2-3 days (I used AT&T before), but whenever I insert the Mint SIM card into the phone, is shows…. Unlimited. CA MTS Surcharge: Between 1/1/2016 and 12/31/2018, the Prepaid Mobile Telephony Services (MTS) Surcharge was collected from California-based consumers on the purchase of prepaid wireless service. CHECK YOUR. It is common for some problems to be reported throughout the day. Start your search with our Help Center. Hello Mobile. 39. Apparently not. You hope you won’t need Setting up visual voicemail on iPhone. Enter your phone number and we’ll text you a one-time verification code. Managing My Account How do I contact Mint Mobile? If you have a question about your service, please call our Mint support team by dialing 611 from Answer: No, and let’s debunk that urban legend right now. 00 pm. This is the band Mint Mobile will utilize the most because it’s the one that benefits you the most. Changing my network mode (2G-3G-4G-5G). Check the back of your SIM card or your email to find your ACT code. com. May 16, 2023 · Mint Mobile is the easy way to save on wireless with plans starting at $15/mo. 63 recovery fee and $1. For a rough idea of how much data you need to check out our handy blog. Unlimited talk & text, 5G • 4G LTE data on the T-Mobile network and free calli Apr 19, 2024 · Plan Terms & Conditions. Select Connections. . Tap Access Point Names (APN) Tap the 3-dot menu in the top right > Reset to default. Open up the Phone app. Feb 9, 2024 · We could not get Mint Mobile for International calls to work- at all. Even with free shipping and the free SIM card, there was still an additional $5. Turned off phone, airplane mode, reviewed settings for any anomalies; nothing. If that’s successful, the app will guide you through the Activation went well and the number was ported in within a few minutes. This brought the total for the three-month plan to $52. Select Wi-Fi Calling and turn it on. Then select SIM Manager. S. In the app, select "Activate Your SIM Card. Email Address. So the 12-month annual plan is for 360 days of service, not 365 days. Mint is a prepaid carrier in the U. All of our full phone plans and See for Yourself Kits feature a 7-Day Money Back Guarantee for all purchases made on mintmobile. Taxes & fees extra. Last Updated: April 19, 2024. com prior to 5/31/24 to receive 6-months subscription to the Paramount+ Essential monthly plan on us. Then shut the phone off, take the other companies SIM card out of the phone, replace it with your visible SIM card, and In order to route your feedback to the correct team, please use this link Xfinity Feedback To receive further support for Xfinity Mobile, you'll want to reach out to our exceptional team of Xfinity Mobile Experts by Text Message at 1 (888) 936-4968, by Phone at 1 (888) 936-4968, or by Chat here Xfinity Mobile Chat. Apr 30, 2024 · MICHAEL SAVES RATING: 8/10. Open the app and select "Activate Your SIM card". Get premium wireless for $15/month with eSIM today. New customers who purchase a plan on mintmobile. If not, then you will need to switch back to a physical SIM. Jun 28, 2023 · Mint Mobile is the easy way to save on wireless with plans starting at $15/mo. Customer Care. This may include activation, one-on-one troubleshooting, ongoing savings advice, phone tips and more. Apr 27, 2024 · 12-month pricing – $360 which averages out to $30/month. No contracts. Scroll down to “Support” and click “Replace SIM”. Tap Save. Appears to be a common problem with Mint, and I still have not been able to obtain service. $65. ORDER STATUS. ) required. Transfer the number from your current carrier because updating contact info is a pain. Separate registration, and payment method, to P+ required, must subscribe to P+ by 6/30/24. You get a new number to try the service without a contract, and the free trial works on your phone without affecting your current service Jul 5, 2023 · Follow these steps: Open the Mint Mobile app for Android or iPhone. Autopay discounts not included. Cleverness Kit (full plan) Share the Love Kit (refer a friend) Starter Kit (7-day trial) Activate. Trial activations require valid email, telephone #, mailing address & credit card to redeem and only through Mint Mobile app (iOS and Android). An eSIM is a digital version of a SIM card that makes activation quick & easy as long as your phone is compatible. MINTech Advisors also act as your VIP wireless experts and can help with any of your wireless needs such as providing one-on-one troubleshooting, ongoing savings advice, phone tips and more. No Monthly Bills. Connect to wi-fi and download the Mint Mobile app. However, when I inserted the card, my phone had no service at all. upfront payment of: $45 for the 3-month UNLIMITED plan (equiv. Go to Settings and tap on “Network & Internet” / “Wireless Networks” to set the correct network preferences. If you have tried all the steps but the Mint Mobile activation is still not working then you can contact Mint Mobile customer care by calling (800) 683-7392 which is available seven days a week from 5. Option 1. If you’re still having trouble, please contact our Care team at (800) 683-7392. Mint gives seniors their highest level technical service package for FREE. Second, the term “smartphone” is kind of a spoiler alert…meaning your phone has the brains to keep your most important information like apps, photos, etc right where it is when you make the switch. 0 of 5. -7 p. Test Your Service. Try again later. In the upper right-hand corner, select ”My Current Passes”. Comparison of AT&T and Verizon’s pre-paid one-month plans compared to Mint's 3-month plans (shown as a monthly price). Should I cancel my existing service before I transfer my number to Mint Mobile? No. aveqxxnfibdwibikzvoy